Indicative template text for Spain / the European Union. Replace it with a version reviewed by a legal adviser before final use.
Data controller: Eco Lux Ventanas (“we”), based in Mataró, Barcelona, Spain. Contact: ecoluxventanas@gmail.com · +34 614 060 272.
1. Scope and applicable law
This Privacy Policy explains how we process personal data collected through ecoluxventanas.es, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), as well as Spanish e-commerce rules where applicable.
2. Data we may process
- Identification and contact data: name, company, tax ID (CIF/NIF), email, phone, postal address and province.
- Enquiry data: product of interest, measurements, attachments (plans, photos) and messages sent.
- Order and billing data, if you place a purchase.
- Technical browsing data: IP address, technical cookies, device type and pages visited (when enabled).
3. Purposes and legal bases
- Handling quotes and enquiries (legitimate interest / pre-contractual steps, Art. 6(1)(b) GDPR).
- Managing orders, delivery, warranty and invoicing (contract performance and legal obligation).
- Complying with legal duties (tax, consumer and product safety rules).
- Improving the website and security (legitimate interest).
- Marketing communications only with prior consent, when expressly requested.
4. Retention
We keep data for as long as needed for each purpose and at least for statutory liability periods (e.g. commercial and tax records). Unconverted quote requests are deleted or anonymised within a reasonable time after the enquiry is closed, unless another obligation applies.
5. Recipients
We do not sell your data. Service providers (hosting, email, logistics, payment) may access it under a processing agreement and with GDPR-required safeguards. Data may also be disclosed to authorities when legally required.
6. International transfers
If a provider processes data outside the EEA, we will apply appropriate safeguards (European Commission standard contractual clauses or other recognised measures).
7. Your rights
You may exercise rights of access, rectification, erasure, objection, restriction and portability by writing to ecoluxventanas@gmail.com with sufficient identification. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Cookies
We use technical cookies required for the site to work. If analytical or marketing cookies are used in future, prior consent will be requested where the law requires it.
9. Minors
The site is not directed at children under 14. If we become aware of a minor’s data without authorisation, we will delete it.
10. Updates
We may update this policy to reflect legal or service changes. The current version is published on this page with the last update date.
Last updated: August 2026.